Exchange Policy
We offer hassle-free exchanges for mobile phones and accessories. Please note that we operate an exchange-only policy and do not process returns or cash refunds.
How Exchange Works
Contact Us
Reach out within 7 days of delivery via WhatsApp or email with your order details.
Send Item Back
Pack the item securely with original packaging and send it back to us.
Quality Check
We inspect the item to ensure it meets our exchange criteria.
Exchange Complete
Once approved, we'll send your replacement item or process store credit.
Exchange Conditions
What We Accept
7-Day Window
Exchange requests must be initiated within 7 days of delivery.
Original Packaging
Items must be returned in original packaging with all accessories.
Unused Condition
Mobile phones and accessories must be in unused, sellable condition.
What We Don't Accept
Physical Damage
Items with scratches, dents, or water damage cannot be exchanged.
Missing Accessories
Phones missing chargers, earphones, or other accessories won't be accepted.
Exchange Only Policy
We operate an exchange-only policy for all mobile phones and accessories. We do not process returns or cash refunds under any circumstances.
Important Notes
- • No cash refunds: We only offer exchanges or store credit
- • Shipping costs: Customer bears return shipping costs
- • Processing time: Exchange process takes 3-5 business days
- • Same value: Exchanges must be for items of equal or higher value
- • One-time exchange: Each item can only be exchanged once
Need to Exchange an Item?
Contact us within 7 days of delivery to initiate your exchange. Our team will guide you through the entire process and ensure a smooth experience.
Last updated: 9/6/2025